Common Questions

How long has Day Air Credit Union been around?
Since 1945. To learn more about our history click here .
Who is Day Air's President/CEO?
Who can become a member of Day Air Credit Union?
What is Day Air’s routing number?
How can I make a loan payment from another bank account?
How can I make a deposit into my account without coming into a branch?
Why do I get statements quarterly and not monthly?
Does Day Air have a mobile application for Android or Apple?
Do you provide Mortgage or Home Loans?
Do you have credit counseling services?
Do you charge for ATM use?
Do you have safe deposit boxes?
Do you have notaries available at the branches?
Should I use my debit card as credit or debit?
Does Day Air offer a checking account that earns dividends?
When can you start a Holiday Club savings account and how often can you contribute to it?
How can a member apply for a loan?
What is the name of the service Day Air offers members to provide asset allocation information, life insurance, disability insurance, and more?
What if I have unanswered questions or problems?

Online Banking Questions

What is the name of our Online Banking?
It’s Me 247 Online Banking
Is there a fee for Online Banking or BillPayer?
How far back can I see my E-statements?
Can I see checks that I have written on my account?
Is BillPayer safe?
I can’t remember my online banking password. What do I do?
When do online banking transactions post to my account?
How do I enroll in text banking?
Can I open a checking or savings account online?

Day Air Credit Union is unable to provide support for the installation of your computer’s hardware or software; nor is the credit union liable for any technical support it does provide. If you have additional questions regarding your hardware or software, we recommend consulting your user’s manuals or contacting the manufacturer of your hardware or software.

LoanPay Xpress Questions

What information do I need to register or log in?
What payment methods can I use to make a payment?
How much does it cost to use?
If I make a payment with my credit card will it be processed as a purchase or cash advance?
What loans can I pay using this service?
What if I have multiple loans that I need to make payments on?
When will my new loan be available on LoanPay Xpress?
When are payments processed?
Can I cancel or change a payment?
Can I use LoanPay Xpress to make a payment from my Day Air checking or savings account?
Can I schedule my payment in advance or set up recurring payments?
Can I make extra payments with LoanPay Xpress?
When will payments be posted?
If I change my address, phone number, or email address in LoanPay Xpress will it automatically change my account information?
Who should I contact if I’m having difficulties?

Glossary: Industry Terms

  • ALM – Asset Liability Management
  • APR – Annual Percentage Rate
  • APY – Annual Percentage Yield
  • ATM – Automated Teller Machine
  • CU – Credit Union
  • CUES – Credit Union Executive Society
  • CUNA – Credit Union National Association
  • CUSO – Credit Union Service Organization
  • HELOC – Home Equity Line of Credit
  • KMG – Key Member Group
  • LTV – Loan to value – represented in a percentage.
  • NASCUS – National Association of State Credit Unions Supervisors
  • NCUA – National Credit Union Administration – an agency of the Federal Government that insures each members account up to $250,000.
  • NCUSIF – National Credit Union Share Insurance Fund
  • OCUL – Ohio Credit Union League
  • It’s Me 247 – Day Air’s Online Banking Access
  • Share – A credit union term for a savings account. This is the account that must have a $5 minimum balance to own a share in Day Air and partake in our membership.
  • Share Certificate – A credit union term for what is commonly known as a Certificate of Deposit with other financial institutions.
  • Share Draft – A credit union term for a draft (check). A Share Draft account is a checking account.

Glossary: Online Banking Terms

  • Cookie – Some Web sites may track a user’s online activity with a “cookie.” A cookie is simply a block of text that the Web site places in a file on the hard drive of the viewer’s computer. Although a code in the cookie file enables the site to label a particular user, it does not identify the user’s name or address unless such information is provided automatically by the user’s browser.
  • Encryption – A method for ensuring the privacy and security of a consumer’s personal finance information at a financial institution Web site. Encryption is the process of scrambling data so that only the intended receiver can use it. Consumers should make sure it is being used when sending sensitive information.
  • Firewall – A means of protecting a computer system from unauthorized outside use.
  • HTTP – Stands for hypertext transfer protocol, the protocol used for moving hypertext files over the Internet.
  • HTTPS – By Web convention, pages who’s URL begins with https instead of http, are encrypted pages offered on a site that employs secure sockets layer. Also see encryption.
  • Javascript – A scripting language that has many of the features of Java, but is chiefly designed to work with HTML pages. It is used to add interactivity and fancy design elements to pages. Financial calculators are written in Javascript.
  • Privacy policies – These are important to look for when visiting a Web site. They appear in various locations. Look for a privacy policy under “Privacy”, “About Us” or company information sections of the site, or under a privacy icon. Some companies don’t label their information practices specifically but make a statement such as “no information is being collected on this Web site.” That counts as a privacy policy.
  • SSL – Short for secure sockets layer. SSL is a protocol designed to increase security on the Internet by allowing encrypted files to be transferred from computer to computer. It works by using a private key to code data that’s sent over a SSL connections. See also HTTPS and encryption.
  • TCP/IP – stands for Transmission Control Protocol/Internet Protocol. It’s the protocol that defines the way information is sent over the Internet.
  • URL – Stands for uniform resource locator. Term used for the address of a Web site, for example,

Travel Tips

Traveling Abroad?
Before you leave on your next international trip, contact Day Air Credit Union, and let us know when and where you will be traveling. We can make note of your travel plans and discuss your options if you plan to use your Day Air ATM/VISA® Debit Card or Credit Card while away.

If we know in advance, we can avoid any unnecessary blocks placed on your account due to suspicion of fraudulent transactions.

Credit Card Transactions
Lost or Stolen ATM/VISA Debit Card or Credit Card
Other Cash Options